DJB Cleaning Supplies Help - PRIVACY POLICY

Introduction

DJB Cleaning Supplies Ltd respects each individual’s right to personal privacy. We will collect and use information through our website only in the ways disclosed in this statement. This statement applies solely to information collected at DJB Cleaning Supplies Ltd’s website.

Part I. Information Collection

DJB Cleaning Supplies Ltd collects information through our website at several points. We collect the following information about primary visitors: email address, name, address and telephone number.

We may also collect email addresses, names, addresses and telephone numbers which our users divulge about other people, such as referrals or for gift purchases. DJB Cleaning Supplies Ltd does not actively market to children, and we never knowingly ask a child under 13 to divulge personal information.

We occassionally collect general data that is not personally identifiable such as customer feedback. We collect demographic data in order to improve and extend the services offered on this particular website.

We verify the accuracy of this information by manually checking new registrations and emails submitted by known and unknown users of the website.

We collect this information through registration forms (personal information such as names, addresses, email addresses and telephone numbers are collected at registration so that products and services can be distributed at the point of purchase), sessions (for the purpose of tracking users who are logged in and any products their shopping basket contains) and contact forms (for recieving feedback from registered and un-registered users). The information is collected voluntarily. To receive our products and services; names, addresses, email addresses and telephone numbers are mandatory so that products and services can be distributed at the point of sale and so users can be contacted in the event of a problem with their order. Other information we request is optional.

We do employ cookies. A cookie is a small text file that our Web server places on a user’s computer hard drive to be a unique identifier. Cookies enable DJB Cleaning Supplies Ltd to track usage patterns and deliver customised content to users. Our cookies do not have an expiration date. Our cookies do collect personally identifiable information such as email addresses to keep users logged on to a website, however any personal information stored in a cookie is encrypted.

Banner advertising will not appear on our website.

Part II. Information Usage.

The information collected by DJB Cleaning Supplies Ltd will be used for distributing products and services after a sale. Users who provide information will receive email announcements only if requested.

Registered users will not receive additional announcements from us about products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.

The information we collect will not be used to create customer profiles based on browsing or purchasing history. We will not supplement information collected at our website with data from other sources, such as credit history to authorise purchases.

We may share data with the following third parties: shipping companies and credit card companies. These third parties will use the information as follows: to authorise sales and to distribute products and services after a sale has been authorised. Users may opt out to have their information shared with third parties.

We may offer links to other websites. Please note: When you click on links to other websites, we encourage you to read their privacy policies. Their standards may differ from ours.

Our website may offer forums, message boards or blogs. Please be advised that information posted in these venues becomes public knowledge.

If our policy on information collection or uses changes, will advise you by email when the policy on information collection or uses changes.

Part III. Access to Information

DJB Cleaning Supplies Ltd maintains the accuracy of our information where possible. Users may access their own personal information and contact us about inaccuracies they may find, should they not be able to update the information themselves via the user admin area. Users may delete their information from our database by sending a request via email to sales@djb-supplies.co.uk.

Part IV. Problem Resolution

If problems arise, users may contact DJB Cleaning Supplies Ltd by email (sales@djb-supplies.co.uk) or telephone(01594 563395). We are committed to resolving disputes within 7 days.

Part V. Data Storage and Security

DJB Cleaning Supplies Ltd protects user information with the following security measures: secure servers, firewalls and other technology and procedures used to protect consumer privacy.